FixAlert
Real-Time Maintenance Reporting
Field Service · Facilities Management
A real-time maintenance platform that turns any breakdown into a tracked, assigned, SLA-bound ticket — closing the gap between a reported issue and a fix across every site.
The challenge
Breakdowns were reported by phone, spreadsheet, and group chat. Issues slipped through the cracks, and no one could measure response times or SLA compliance.
Our solution
We built a mobile-first reporting flow, an automated dispatch engine, and a live operations dashboard — so every issue is captured, routed to the right technician, and resolved on time.
What we built
The core capabilities — many powered by AI — that make the platform work.
One-tap issue reporting
Capture a fault with a photo, location, and severity in under ten seconds — from any device in the field.
Automated dispatch
Rules-based routing assigns each ticket to the best-matched technician and notifies them instantly.
Live status tracking
Every stakeholder sees real-time ticket status — reported, assigned, in progress, resolved.
SLA monitoring
Automatic escalation and alerts keep response and resolution times inside agreed targets.